Mobile Banking


BNC Mobile Banking enables you to do your banking quickly, easily and securely from your mobile device or tablet. Mobile banking supports all account types including checking, savings, certificates-of-deposit, money markets, loans and lines-of-credit.


Benefits:

  • Access your accounts anywhere, anytime
  • Manage your accounts
  • Pay Bills
  • Move money
  • Check your Balance
  • View your Transaction History
  • Free iPhone, iPad or Android App

To use mobile banking, you must be a BNC Online Banking customer with BNC Bank and you must enroll your mobile device in Mobile Banking.


Enrolling is quick and easy!

To enroll, log into the BNC Mobile Banking app and follow the prompts. Alternatively, log into Online Banking from your computer, select the Options tab, then select Mobile Settings. For detailed instructions, see the User Guide below.

Connectivity and usage rates may apply. Contact your wireless service provider for details.


Mobile Banking User Guide Mobile Banking FAQ


Our electronic banking products were designed to be quick and convenient to access so you don't have to make a trip to the bank. We pride ourselves on being proactive in identifying and implementing the products that are most desired by our customers. Our e-Banking support team is available to answer any questions you may have and can be contacted by emailing ebanking@bncbanking.com or call 1.877.306.2118.

Knowledge at your fingertips. From depositing a check to paying bills, BNC Mobile Banking is as close as your phone or tablet. 

Frequently Asked Questions


How much does Mobile Banking cost?

Mobile Banking is a service we offer to our customers at no additional charge. However, please check with your phone service provider for text and web access charges that will be related to using Mobile Banking.


Is this service safe to use?

Web-enabled mobile banking uses secure SSL traffic. This 128-bit encryption, the highest form of encryption currently available, is used to secure your sessions. Other security tools are in place to ensure the integrity of your data, including firewalls and filtering routers that secure computers from online access and a trusted operating system, which protects information from both internal and external threats.


What if I don't have a smart device?

BNC Bank also offers Text Banking for non-smartphones. Text Banking allows you to receive information via text message about your accounts including available balances, recent transactions and transferred funds. Click here to learn more.


Can I have more than one person use my Mobile Banking?

As a security feature, only one phone per online banking ID can have access. Access to accounts in online banking is driven by ownership and that level of access is carried into your Mobile Banking service. Additional Online Banking IDs can be established at no cost for multiple account owners who can then utilize Mobile Banking as well.


What do I do if I lose my device, or get a new phone or provider?

Since your account data is not stored on your mobile device, your information cannot be stolen if you lose your device. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider or Phone Number.

If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers or phone numbers, log in to your Online Banking account from your computer and update your Mobile Settings information. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.


What do I do if I didn’t get a confirmation on my transfer?

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.


Why can’t I add a new payee?

To add a new payee, log into the Online Banking site from your computer, select Bill Payment and add a new payee. You can then submit payments to that payee via your mobile device.


My savings account is not listed, how do I get it added?

You will need to contact the bank to make sure that your savings account is tied to your online banking ID. Once it is tied, you will be able to view and interact with the account through web-enabled and text-only mobile banking.


How can I search for a transaction?

There is not a search feature. You will only be able to view 15 days of transaction history on your mobile devices.


What if I no longer want to be a mobile user?

Log into your Online Banking from your computer, select the Options tab, select Mobile Settings, then deselect Activate Mobile Banking Access . Click Agree to deactivate.